These terms explain the guarantees offered by BlueMorpho Learning Solutions Pvt. Ltd. ("BlueMorpho", "we") on its certification training programs. Please read them before you enroll.
How Our Guarantees Work
- Our guarantees cover the training fee you pay to BlueMorpho for an eligible program. A program is eligible only if the guarantee is confirmed to you in writing at enrollment, for example on your invoice or in your enrollment email.
- Certification exams are set and marked by the certification bodies, such as PMI, PeopleCert, ISACA, ISC2, AWS and Microsoft. We cannot promise that you will pass an exam: your result depends on your own preparation and performance and on the certification body's assessment. That is why our guarantees are commitments about support and refunds, not promises about exam results.
- Fees paid to a certification body (exam, application, membership, retake or renewal fees) are set by that body and are not covered, unless your enrollment confirmation says otherwise in writing.
- These terms do not affect your rights under the Consumer Protection Act, 2019 or any other law.
100% Money Back Guarantee
If you complete an eligible program and do not pass the certification exam, we refund 100% of the training fee you paid to BlueMorpho for that program, including the GST charged on that fee.
You qualify when all of these conditions are met:
- You attended at least 90% of the live training sessions, or completed all lessons of a self-paced program.
- You completed every practice test assigned in the program and scored at least 75% on the final full-length practice exam.
- You took the certification exam within 60 days after your training ended.
- You did not pass that exam, as shown on the official score report from the certification body.
- You send your claim within 30 days of receiving your exam result.
The guarantee applies once per learner per program. Once a refund is paid, the enrollment and any further support for that program end.
Exam Pass Support
If you do not pass the certification exam on your first attempt, Exam Pass Support lets you keep preparing with us at no extra training cost:
- you can join the next available batch of the same program once, free of charge;
- you keep access to doubt-clearing sessions and practice tests;
- this support lasts until you pass or for 12 months after your original training ended, whichever comes first.
To use Exam Pass Support, you must have met conditions 1 and 2 of the Money Back Guarantee and share your official score report with us. Exam Pass Support is a support commitment, not a promise that you will pass. Retake fees charged by the certification body are not covered. For the same exam attempt you can choose either a Money Back Guarantee refund or Exam Pass Support, not both.
Best Price Guarantee
If, within 7 days after paying for an eligible program, you find the same program offered by another training provider at a lower published price, we refund the difference.
"The same program" means the same certification, the same delivery mode (for example live online or classroom), at least the same number of training hours and the same inclusions, such as an exam voucher or practice tests. The other offer must be publicly available in India, open to everyone and valid on the day you claim. Coupons for selected users, bundles, auctions, offers from unauthorized resellers and our own earlier offers are not included. The guarantee applies once per enrollment.
How to Make a Claim
Email info@bluemorpholearning.com with your name, your enrollment details and the evidence for your claim: your official score report for the Money Back Guarantee or Exam Pass Support, or a link to or screenshot of the lower-priced offer for the Best Price Guarantee. We confirm whether your claim is eligible within 7 working days. Approved refunds are paid to your original payment method within 30 days of approval.
General Conditions
- The guarantees are personal and cannot be transferred.
- We may ask for reasonable proof that the conditions are met. A claim based on false information is not valid.
- We may change these terms for future enrollments. Your enrollment keeps the terms that applied on the date you enrolled.
- If you are not satisfied with how we handled your claim, you can contact us and we will review it again.
